XAVIER MUFF
CERTIFIED IT SPECIALIST
- La Côte, canton de Vaud
- xavier.muff@bluewin.ch
- 079/385.36.65
- www.xavier-muff.pro
2024
CEP
Course for TPI expert
XAVIER MUFF
PERSONALITY
Curious, persistent, and independent, I know how to accomplish the tasks entrusted to me and show initiative.
Very comfortable with all types of contacts and empathetic, I am appreciated by my interlocutors and colleagues.
OBJECTIVES
Develop within a modern and dynamic company, with a team spirit.
Developing my skills by challenging them daily and sharing the benefits with my team.
EDUCATION
2020
CEP
Course for apprentice supervisor
july 2014
ETML and EPSIC
IT Technician CFC
july 2009
End of compulsory schooling
VSG
EXPERIENCE
SINCE JUL. 2023
Swissquote Bank SA, Gland
Endpoint Specialist
- Ivanti Endpoint Manager implementation
- Ivanti Endpoint Manager internal support
- Ivanti specialist (administration)
- Management of the global desktop infrastructure
- Management and implementation of system solutions internationally
- ManageEngine Endpoint Central implementation
- Scripting and automation specialist (System, AD, Exchange, MBAM, SQL, MySQL, API)
JAN. 2022 TO JUN. 2023
Swissquote Bank SA, Gland
Workstation Specialist
- SCCM internal support
- SCCM specialist (administration)
- Management of the global desktop infrastructure
- Management and implementation of system solutions internationally
- Scripting and automation specialist (mainly system, AD, Exchange, and SCCM)
- Implementation of Ivanti Endpoint Manager
SINCE AUG. 2020
Trainer and apprenticeship master (Company Trainer)
- Internal IT support
OCT. 2018 TO DEC. 2021
Swissquote Bank SA, Gland
Service Desk Specialist
- Internal IT support
- Management of the global user base (telephony, desktop infrastructure)
- Management and implementation of system solutions internationally
- SCCM specialist (administration)
- Scripting and automation specialist (mainly AD, Exchange, and SCCM)
MAR. 2015 TO OCT. 2018
Net4All SA, Ecublens
IT support engineer L1, L2 et L3
- Customer support for requests and incidents
- Processing and tracking L1, L2 and L3 incidents/requests
- Implementation of IT services and solutions
- Documentation and improvement of internal and customer processes
- Management of IT infrastructures
- Management of system and network solutions
- Customer and pre-sale service
JUL. 2014 TO MAR. 2015
TJ Informatique, Lutry
Junior IT support engineer
- Service and design of IT solutions
- Troubleshooting and management of IT infrastructures
- Customer contact and support for requests and incidents
AUG. 2012 TO JUL. 2014
TJ Informatique, Lutry
IT apprentice
SKILLS
Systems
- Windows Server 2003 to 2022
- Exchange 2007 to 2016
- SQL Server 2008 to 2019
- Active Directory, LDAP, GPO, ADSI, DHCP, DNS
- Windows 7 to 11
- Linux Debian
- VMware and Hyper-V Hypervisors
- MBAM
- SCCM 2012 R2
- Ivanti Endpoint Manager
- ManageEngine Endpoint Central
Network
- LAN, WLAN, DMZ
- NAT and firewall
- pfSense
- OpenVPN
Office Software
- Office 2007 to 2019
- Microsoft 365
Support
- Incident management according to ITIL
- Monitoring Shinken Nagios
- Jira Service Desk
- Atlassian Confluence
Programming
- PowerShell
- VB script
- C# and C++
- MySQL
- SQL
- PHP
LANGUAGES
French
Native language (C1)
English
Advanced (B2-C1)
German
School knowledge (A2)
