XAVIER MUFF
IT SUPPORT ENGINEER
- Rue de la Poste 5, 1166 Perroy
- xavier.muff@bluewin.ch
- 079/385.36.65
- www.xavier-muff.pro
2020
CEP
Apprentice supervisor
PERSONALITY
Curious and tenacious, I know how to carry out the tasks assigned to me and show initiative.
Very comfortable with all types of contacts. I’m empathic and appreciated by my correspondents and my colleagues.
OBJECTIVES
To progress in a modern and dynamic company, evolve in a team spirit.
To meet demanding customers and suggest innovative solutions while exceeding my objectives at each opportunity.
EDUCATION
july 2014
ETML and EPSIC
IT Technician CFC
july 2009
End of compulsory schooling
VSG
EXPERIENCES
SINCE OCT. 2018
Swissquote Bank SA, Gland
Service Desk Specialist
- Internal IT support
- Management of IT users infrastructure (phone, desktops)
- Implementation and management of international IT services solutions
- SCCM specialist
- Scripting specialist (mainly AD, Exchange and SCCM)
- VMware specialist
- IT apprentice supervisor
MAR. 2015 TO OCT. 2018
Net4All SA, Ecublens
IT support engineer L1, L2 et L3
- Customer support for requests and incidents
- Processing and tracking L1, L2 and L3 incidents/requests
- Implementation of IT services and solutions
- Documentation and improvement of internal and customer processes
- Management of IT infrastructures
- Management of system and network solutions
- Customer and pre-sale service
JUL. 2014 TO MAR. 2015
TJ Informatique, Lutry
Junior IT support engineer
- Service and design of IT solutions
- Troubleshooting and management of IT infrastructures
- Customer contact and support for requests and incidents
AUG. 2012 TO JUL. 2014
TJ Informatique, Lutry
IT apprentice
SKILLS
Systems
- MS Server 2003 to 2016
- MS SCCM 2012 R2
- Exchange 2007 to 2016
- SQL Server 2008 to 2012
- Active Directory
- Windows 7 to 10
- Linux Debian
- Hypervisors VMware and Hyper-V
Office
- Office 2007 to 2016
Support
- Incident management according to ITIL
- Monitoring Shinken Nagios
Programming
- PowerShell
- VB script
- C# et C++
- PHP et MySQL
- SQL
LANGUAGES
French
Native language (C1)
English
Upper intermediate (B2-C1)
German
Basic knowledge (A2)
